Zoho Desk
The context-aware help desk software.
Overview
Zoho Desk is a flexible and customizable help desk software that helps businesses deliver high-quality customer service. It offers a range of features, including multi-channel ticketing, AI-powered assistance, a self-service portal, and advanced reporting. Zoho Desk is part of the broader Zoho suite of business applications, allowing for seamless integration with other Zoho products.
✨ Key Features
- Multichannel Ticket Management
- Zia - AI-powered Assistant
- Self-Service Portal
- Workflow Automations
- Advanced Analytics
- Multi-department management
🎯 Key Differentiators
- Unbeatable value for the price
- Seamless integration with the vast Zoho ecosystem of business apps
- Powerful AI (Zia) and automation capabilities
Unique Value: Zoho Desk delivers a context-aware, omnichannel help desk at a fraction of the cost of its competitors, with deep integrations into the Zoho suite that provide a 360-degree view of the customer.
🎯 Use Cases (4)
✅ Best For
- Help desk for businesses using the Zoho ecosystem
- Customer support for MSPs with multi-brand help centers
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Businesses not looking for a highly customizable platform
🏆 Alternatives
The primary advantage of Zoho Desk is its value proposition and its place within the Zoho ecosystem. For companies using Zoho CRM, it offers a level of native integration and contextual data that third-party helpdesks cannot match.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 15-day free trial
Free tier: Up to 3 agents
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