Help Scout
A better way to talk to customers.
Overview
Help Scout is a customer support platform that is designed for growing businesses. It provides a shared inbox for managing customer emails, as well as tools for live chat, knowledge base, and reporting. Help Scout is known for its simplicity, human-centric design, and focus on providing a great customer experience.
✨ Key Features
- Shared Inbox
- Live Chat (Beacon)
- Knowledge Base (Docs)
- Customer Management
- Reporting & Analytics
- Workflows & Automation
🎯 Key Differentiators
- Focus on a simple, human-centric customer experience
- Beacon widget combines self-service with live chat
- Transparent, user-friendly pricing
Unique Value: Help Scout provides a simple, powerful platform that helps teams deliver outstanding customer service without the complexity and impersonal nature of traditional helpdesk software.
🎯 Use Cases (4)
✅ Best For
- Email support for small to medium-sized businesses
- Building a self-service knowledge base
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Complex, multi-departmental ticketing
🏆 Alternatives
Unlike competitors that focus on tickets and metrics, Help Scout is designed around conversations. Its Beacon tool is unique in its ability to seamlessly blend self-service and live chat in one widget.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Pro tier)
🔒 Compliance & Security
💰 Pricing
✓ 15-day free trial
Free tier: N/A
🔄 Similar Tools in Client Messaging MSP
Zendesk
A service-first CRM company that builds software designed to improve customer relationships....
Intercom
Intercom is a customer communications platform that enables businesses to chat with customers in rea...
Freshdesk
An omnichannel helpdesk ticketing system that helps you provide seamless customer support....
Zoho Desk
Customer service software that helps you put your customers at the heart of your company....
LiveChat
LiveChat is a customer service platform with live chat, help desk, and web analytics capabilities....
Gorgias
A customer service platform designed for ecommerce businesses....