Gorgias
The Ecommerce Helpdesk.
Overview
Gorgias is a helpdesk built for e-commerce brands. It centralizes all customer support channels, including email, social media, chat, and phone, into a single feed. Its deep integration with e-commerce platforms allows agents to view customer orders, edit shipping details, and issue refunds directly from the helpdesk, significantly speeding up resolution times.
✨ Key Features
- Deep E-commerce Integration (Shopify, Magento, BigCommerce)
- Unified Customer View
- Automation & Macros
- Live Chat & Chatbots
- Social Media Integration
- Revenue Statistics from Support
🎯 Key Differentiators
- Unparalleled, deep integration with Shopify and other e-commerce platforms
- Ability to modify e-commerce orders directly from the helpdesk
- Automation features are tailored specifically for e-commerce use cases
Unique Value: Gorgias empowers e-commerce support teams to deliver exceptional service by providing deep customer and order data right inside the helpdesk, enabling faster, more personalized responses.
🎯 Use Cases (4)
✅ Best For
- Managing high volumes of customer inquiries for online stores.
- Reducing response times by automating answers to common questions.
- Increasing sales by engaging with customers via live chat.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Businesses not in the e-commerce sector.
- MSPs or IT service providers.
🏆 Alternatives
While general-purpose helpdesks like Zendesk can integrate with Shopify, Gorgias is built from the ground up for e-commerce, offering a level of native functionality and workflow automation that is unmatched for online stores.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Advanced tier)
🔒 Compliance & Security
💰 Pricing
✓ 7-day free trial
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