ProfitWell Retain
The #1 automated churn reduction product.
Overview
ProfitWell Retain, now part of Paddle, is a specialized tool focused on reducing involuntary (or passive) churn caused by failed payments. It uses machine learning algorithms to optimize payment recovery strategies, such as smart retries and dunning campaigns. While it doesn't predict voluntary churn based on behavior, it is a powerful tool for automatically saving customers who would otherwise churn due to billing issues.
✨ Key Features
- Automated Failed Payment Recovery
- Machine Learning-based Retry Logic
- Customizable Dunning Emails
- In-app Messaging
- Performance Dashboards
- Subscription Analytics
🎯 Key Differentiators
- Advanced machine learning models for optimizing recovery
- Pay-for-performance pricing model
- Deep expertise in subscription billing and churn
Unique Value: Automatically recovers revenue and customers that would otherwise be lost to failed payments, with a performance-based pricing model.
🎯 Use Cases (4)
✅ Best For
- Any subscription-based business (SaaS, media, e-commerce)
- Companies using a supported payment processor
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Businesses looking to predict voluntary churn based on user behavior
🏆 Alternatives
Employs more sophisticated, data-driven recovery logic than the native features of most payment processors.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
Free tier: Free to get started, pay-for-performance model
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