Customer.guru
Smarter NPS surveys.
Overview
Customer.guru is a Net Promoter Score tool designed for simplicity and effectiveness. It focuses on sending surveys at the right time using smart algorithms to avoid over-surveying and improve response rates. It also uses machine learning to analyze open-ended feedback, providing insights without manual work. It's built to be easy to integrate and use, particularly for e-commerce and SaaS businesses.
✨ Key Features
- NPS surveys via email
- Smart survey scheduling to avoid survey fatigue
- Machine learning for text feedback analysis
- Automatic follow-up questions for detractors
- Simple, clean dashboard
- Integrations with Shopify, Stripe, and Zapier
- Developer-friendly API
🎯 Key Differentiators
- Smart scheduling to maximize response rates
- Built-in machine learning for feedback analysis
- Simplicity and developer-first approach
Unique Value: Get more and better NPS feedback with smart, automated surveys and AI-powered analysis.
🎯 Use Cases (4)
✅ Best For
- Automatically surveying Shopify customers 14 days after their order is fulfilled.
- Using the Stripe integration to survey subscribers after a recurring payment.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Users needing CSAT, CES, or other survey types.
- In-app or on-site surveys.
- Companies requiring extensive customization and branding.
🏆 Alternatives
More automated and 'intelligent' than basic tools like Thermostat, but simpler and more focused on e-commerce/SaaS than broader platforms like Delighted.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
Free tier: 100 surveys/month
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