Retently
Customer Experience & Survey Platform.
Overview
Retently is a customer experience and survey platform that helps businesses measure key metrics like Net Promoter Score (NPS), CSAT, and CES. It allows for automated survey campaigns, audience segmentation, and analysis of feedback to identify trends, prevent churn, and improve customer loyalty.
✨ Key Features
- NPS, CSAT, CES Surveys
- Audience Segmentation
- Automated Survey Campaigns
- Multi-channel Distribution (Email, In-app, Link)
- Feedback Analytics & Reporting
- Workflow Automation
🎯 Key Differentiators
- Strong focus on survey automation and workflow
- Clean and intuitive user interface
- Competitive pricing for SMBs
Unique Value: Helps businesses prevent churn by systematically measuring customer sentiment (NPS, CSAT) and providing the tools to analyze and act on the feedback received.
🎯 Use Cases (4)
✅ Best For
- Centralizing customer data for effective retention strategies
- Connecting with CRM and SaaS platforms to simplify customer retention
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies needing a full customer success platform with health scores based on product usage
- Businesses looking for financial analytics
🏆 Alternatives
Offers a more focused and streamlined experience for NPS and customer feedback campaigns compared to broader, more complex experience management platforms.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Grow tier)
🔒 Compliance & Security
💰 Pricing
✓ 7-day free trial
Free tier: N/A
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