Zoho CRM
The World's Favorite CRM
Overview
Zoho CRM is a versatile and powerful CRM that caters to businesses of all sizes. It offers a wide array of features for sales force automation, process management, marketing automation, and analytics. Known for its affordability and extensive customization options, Zoho CRM also features Zia, an AI-powered sales assistant that provides predictions, suggestions, and alerts to help sales teams perform better.
✨ Key Features
- Lead & Deal Management
- Omnichannel Communication (Email, Phone, Social, Chat)
- Workflow Automation (Blueprints)
- Zia AI Assistant
- Advanced Analytics
- Marketing Automation
- Inventory Management
🎯 Key Differentiators
- Broad suite of integrated business apps (Zoho One)
- High level of customization
- Competitive pricing for advanced features
Unique Value: Offers an unparalleled breadth of features and customization at a competitive price point, integrated within a larger ecosystem of business applications.
🎯 Use Cases (4)
✅ Best For
- SMB and mid-market sales automation
- Custom business process management
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Users who prefer a very minimalistic, non-customizable interface
- Companies requiring extensive, out-of-the-box integrations with non-Zoho enterprise systems
🏆 Alternatives
Provides more native features and customization options at a lower cost than competitors like Salesforce.
💻 Platforms
✅ Offline Mode Available
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise and Ultimate (Premium/Enterprise support available) tier)
🔒 Compliance & Security
💰 Pricing
✓ 15-day free trial
Free tier: Up to 3 users. Includes leads, deals, and contact management.
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