Zendesk Chat
Messaging and live chat software to engage customers in the moment.
Overview
Zendesk Chat (formerly Zopim) is a live chat software that enables businesses to have real-time conversations with customers on their websites and mobile apps. It is deeply integrated into the Zendesk Suite, allowing for seamless conversion of chats into support tickets, access to customer history, and use of AI-powered bots to deflect common questions and gather context before handing off to a human agent.
✨ Key Features
- Live Chat
- AI-powered Bots
- Proactive Triggers
- Chat Routing
- Offline Forms
- Reporting & Analytics
- Integration with Zendesk Suite
- File Sending
🎯 Key Differentiators
- Native integration with the powerful Zendesk Suite (Support, Guide, etc.)
- Enterprise-grade security and compliance
- Advanced AI and automation capabilities
Unique Value: Zendesk Chat provides a seamless, omnichannel support experience by deeply integrating real-time messaging with a world-class ticketing and help desk system.
🎯 Use Cases (4)
✅ Best For
- Integrating live chat seamlessly with a comprehensive ticketing system
- Using AI bots to answer common questions and reduce agent workload
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Businesses not wanting to be part of a larger platform ecosystem
- Users looking for a simple, standalone chat tool with a free plan
🏆 Alternatives
Offers a more complete, unified agent experience compared to standalone chat tools, allowing for better context and more efficient resolution of customer issues.
💻 Platforms
✅ Offline Mode Available
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Suite Professional and above tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
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