UserVoice
The easiest way to turn customer feedback into product intelligence.
Overview
UserVoice is one of the original product feedback management tools, designed to help product teams make data-driven decisions. It provides a centralized platform where companies can collect feedback from multiple sources, including in-app widgets and internal teams. The platform helps product managers understand user needs, prioritize feature development, and communicate roadmap updates to stakeholders and customers.
✨ Key Features
- Feedback collection from web, mobile, and internal teams
- Idea voting and prioritization
- Product roadmapping
- User segmentation and analysis
- Integrations with support and development tools
- In-app feedback widgets
🎯 Key Differentiators
- Enterprise-grade security and scalability.
- Advanced analytics and user segmentation.
- Strong capabilities for managing internal and external feedback.
Unique Value: Provides a scalable, enterprise-ready platform to centralize all product feedback and turn it into actionable product intelligence.
🎯 Use Cases (4)
✅ Best For
- Enterprise SaaS companies gathering feedback at scale to inform their product strategy.
- Aggregating feedback from customer-facing teams to identify key product gaps.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Simple customer satisfaction surveys (NPS, CSAT).
- User behavior analytics like heatmaps or session recordings.
🏆 Alternatives
More focused on enterprise needs with advanced security and analytics compared to more SMB-focused tools like Canny.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Phone Support
- ✓ Dedicated Support (Varies tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: N/A
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