Stonly
Turn your support and operations from a cost center to a growth engine.
Overview
Stonly is a platform that enables businesses to create interactive, step-by-step guides for customer support, user onboarding, and employee training. It replaces static help articles and videos with modular, interactive content that guides users to specific answers based on their needs.
✨ Key Features
- Interactive Step-by-Step Guides
- No-code Product Tours
- In-app Help Widget (Launcher)
- Knowledge Base Platform
- Decision Trees
- Analytics on Content Effectiveness
🎯 Key Differentiators
- Truly interactive, branching guides instead of static articles
- Combines knowledge base and product tours in one platform
- Focus on measuring content effectiveness and deflection rates
Unique Value: Transforms static help content into interactive experiences that solve user problems more effectively, reducing support load and improving customer satisfaction.
🎯 Use Cases (5)
✅ Best For
- Deflecting support tickets with an interactive knowledge base
- Guiding users through complex setup processes
- Providing contextual help inside an application
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Deep, quantitative product analytics
- High-fidelity session replay
🏆 Alternatives
More interactive and engaging than traditional knowledge bases like Zendesk Guide. More focused on self-serve support than pure onboarding tools like Appcues.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
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