Smartsupp
Your personal shopping assistant.
Overview
Smartsupp is a live chat solution that combines chat, chatbots, and a unique video recording feature. This allows support agents to see what a visitor was doing on the website before and during a chat, providing valuable context to solve problems faster. It is primarily focused on helping e-commerce businesses improve their customer service and increase online sales.
✨ Key Features
- Live Chat
- Chatbots
- Visitor Video Recordings
- Visitor Journey Tracking
- Proactive Chat Messages
- Integration with E-commerce Platforms
- Mobile Apps
🎯 Key Differentiators
- Integrated visitor screen recording
- Strong focus on e-commerce use cases
- Combines qualitative analytics (recordings) with communication (chat)
Unique Value: Smartsupp gives you the context you're missing by letting you see what your customers are doing on your site through video recordings, enabling you to provide faster and more effective support.
🎯 Use Cases (4)
✅ Best For
- Understanding customer issues by watching recordings of their website sessions
- Guiding customers through the checkout process to increase conversions
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Businesses with strict data privacy concerns about session recording
- Companies needing a full, omnichannel help desk
🏆 Alternatives
Unlike standard live chat tools, Smartsupp integrates a key feature of analytics tools like Hotjar directly into the chat interface, providing a unique blend of communication and user behavior analysis.
💻 Platforms
✅ Offline Mode Available
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: 1 agent, 100 conversations/month, 1 chatbot.
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