Salesforce Communications Cloud
The #1 AI CRM for Communications.
Overview
Salesforce Communications Cloud is a part of the Salesforce Industries portfolio, providing a comprehensive suite of tools tailored to the specific needs of the telecommunications industry. It helps CSPs to deliver personalized experiences, streamline sales and service, and accelerate their digital transformation.
✨ Key Features
- Customer 360 for Communications
- Configure, Price, Quote (CPQ) for Telecom
- Order Management for Telecom
- Digital Commerce
- Service Cloud for Communications
- Marketing Cloud for Communications
🎯 Key Differentiators
- Leading CRM platform with a strong brand and ecosystem
- Industry-specific solutions with pre-built processes and data models
- Extensive customization and integration capabilities through the AppExchange
Unique Value: Provides a comprehensive, industry-specific CRM solution that empowers CSPs to connect with their customers in a whole new way.
🎯 Use Cases (4)
✅ Best For
- T-Mobile
- BT
- Orange
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies looking for a full-stack BSS/OSS solution from a single vendor, as Salesforce focuses primarily on the customer-facing layers.
🏆 Alternatives
Offers a more customer-centric approach compared to traditional BSS vendors, with a strong focus on the user experience and a vast ecosystem of partners and applications.
💻 Platforms
✅ Offline Mode Available
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Premier and Signature Success Plans tier)
🔒 Compliance & Security
💰 Pricing
✓ 30-day free trial
Free tier: N/A
🔄 Similar Tools in Business Support Systems
Amdocs CES
Amdocs CES (Customer Experience Suite) is a line of software products for communications, media and ...
Netcracker Digital BSS/OSS
Netcracker provides mission-critical BSS, OSS and orchestration solutions to service providers aroun...
Ericsson Digital BSS
Ericsson Digital BSS is a suite of solutions that helps communication service providers to digitaliz...
Oracle Communications
Oracle Communications provides a comprehensive suite of BSS, OSS, and network control solutions for ...
CSG
CSG provides revenue management, customer experience, and digital monetization solutions for the com...
Comarch BSS
Comarch BSS provides a comprehensive suite of solutions for managing customer relationships, product...