Podium
The all-in-one lead-to-loyalty platform.
Overview
Podium is designed to help local businesses manage their entire customer journey, from initial interaction to payment and reviews. It consolidates customer messaging from various channels (SMS, webchat, social media) into a single inbox and provides tools to generate reviews, collect payments, and run marketing campaigns.
✨ Key Features
- Unified Inbox (SMS, Webchat, Social Media)
- Review Management & Generation
- Webchat
- Text-to-Pay
- SMS Marketing Campaigns
- Contact Management
- Team Collaboration Tools
🎯 Key Differentiators
- Hyper-focused on the needs of local, brick-and-mortar businesses
- Seamlessly converts webchats into text message conversations
- Strong tools for generating online reviews
Unique Value: Podium helps local businesses win by modernizing their customer interactions, from getting discovered online to earning repeat business, all through the convenience of text messaging.
🎯 Use Cases (5)
✅ Best For
- Generating more Google reviews for local businesses
- Managing customer conversations from a single inbox
- Sending payment requests via text message
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Large e-commerce businesses
- Companies needing a developer-focused API solution
🏆 Alternatives
Unlike general-purpose chat tools, Podium is built specifically for the workflow of a local business. Its strength lies in turning every interaction, whether online or offline, into a textable contact that can be used for reviews, marketing, and payments.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Varies by plan tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
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