Lightstep by ServiceNow
Clarity for any system, at any scale.
Overview
Lightstep, now part of ServiceNow, provides a comprehensive observability solution for cloud-native architectures. It was a pioneer in distributed tracing and continues to offer powerful capabilities for analyzing performance in service mesh and microservices environments. Lightstep uses satellite architecture to analyze 100% of unsampled transaction data, providing accurate metrics and traces for troubleshooting.
✨ Key Features
- Distributed Tracing at scale
- No-sampling architecture
- Service-level and operation-level SLOs
- Change Intelligence to correlate deployments with performance
- Service Diagrams
- Root cause analysis
🎯 Key Differentiators
- Analysis of 100% of transaction data without sampling
- Satellite architecture for scalability and cost-efficiency
- Integration with ServiceNow platform for workflow automation
Unique Value: Provides deep, accurate insights from unsampled transaction data, enabling teams to solve complex performance problems that are invisible to sampled or metric-only systems.
🎯 Use Cases (4)
✅ Best For
- Observability for high-scale, cloud-native applications
- DevOps and SRE workflows for incident response
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Organizations primarily focused on traditional infrastructure and log monitoring.
🏆 Alternatives
Offers more accurate metrics derived from traces compared to systems that rely on sampling. Integration with ServiceNow provides a path to automated remediation.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: Data volume and user limits apply
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