Konnect Insights
Unified Customer Experience Management Platform.
Overview
Konnect Insights is a unified customer experience management platform that helps brands listen to conversations, engage with customers, and analyze their online presence. It offers a suite of tools for social listening, social CRM, social analytics, and publishing. Konnect Insights is designed to help businesses provide a seamless customer experience across all channels.
✨ Key Features
- Social Listening
- Social CRM
- Social Analytics
- Social Publishing
- BI Tools and Dashboards
- Surveys
🎯 Key Differentiators
- Unified platform for customer experience management
- Strong social CRM and engagement features
- Affordable pricing for the features offered
Unique Value: A unified platform that helps businesses manage the entire customer journey, from listening to engagement to analytics.
🎯 Use Cases (4)
✅ Best For
- Managing customer interactions across multiple channels
- Listening to and analyzing customer feedback
- Providing timely and effective social customer support
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Users who only need a simple social media scheduling tool
- Businesses looking for a free platform
🏆 Alternatives
Offers a more integrated approach to customer experience management compared to standalone social media tools.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: NA
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