GoMoment
AI Concierge for Hotels
Overview
GoMoment offers an AI-powered concierge platform, named Ivy, for hotels. The platform is designed to answer guest questions, handle service requests, and provide recommendations, all through a text-based interface. The goal is to improve guest satisfaction, increase staff efficiency, and drive revenue.
✨ Key Features
- AI Concierge
- Guest Messaging
- Service Recovery
- Upselling
- Reporting & Analytics
- Integrations
🎯 Key Differentiators
- Focus on AI and automation
- Proactive guest engagement
Unique Value: An AI-powered concierge that proactively engages with guests to improve their experience and drive revenue.
🎯 Use Cases (4)
✅ Best For
- Reducing guest complaints
- Increasing positive online reviews
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Businesses outside the hospitality industry
🏆 Alternatives
Offers more advanced AI and proactive engagement capabilities compared to basic messaging platforms.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Varies tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: NA
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