Crisp
Reinventing Customer Messaging.
Overview
Crisp is a customer messaging platform that centralizes conversations from various channels like live chat, email, Messenger, and Twitter into a single shared inbox. It aims to provide a unified experience for sales, marketing, and support teams. In addition to the inbox, Crisp offers features like a knowledge base, chatbots, and real-time co-browsing.
✨ Key Features
- Shared Inbox (Live Chat, Email, Messenger, etc.)
- Live Chat & Chatbot
- Knowledge Base
- Co-browsing
- Status Page
- CRM
- Marketing Automation
🎯 Key Differentiators
- Simple, transparent, and affordable flat-rate pricing (especially the Unlimited plan).
- Very broad feature set included in the core product (CRM, Knowledge Base, Campaigns).
- Focus on AI-driven workflows and automation.
Unique Value: Provides a comprehensive, all-in-one customer support suite with powerful AI features and a simple, affordable flat-pricing model, eliminating per-agent costs.
🎯 Use Cases (4)
✅ Best For
- Managing customer conversations from multiple channels in one place
- Providing real-time support with co-browsing to solve complex issues
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies that only need a very basic live chat widget
🏆 Alternatives
Significantly more affordable than Intercom for a similar set of features, and broader in scope than pure live chat tools like LiveChat.
💻 Platforms
✅ Offline Mode Available
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: 2 seats, core features like Live Chat and Team Inbox.
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