Chatwoot
Open-source customer engagement suite.
Overview
Chatwoot is an open-source customer engagement suite that provides an omnichannel inbox for managing conversations from various channels like website live chat, email, and social media. As an open-source solution, it can be self-hosted, offering businesses full control over their data and infrastructure. It also offers a managed cloud version for those who prefer not to handle hosting themselves.
✨ Key Features
- Omnichannel Shared Inbox
- Live Chat
- Social Media Integrations (Facebook, Twitter, WhatsApp)
- Canned Responses
- Conversation Routing
- Automation Rules
- Open-source and Self-hostable
🎯 Key Differentiators
- Open-source with the option to self-host
- High degree of flexibility and customization for developers
- Transparent and developer-friendly
Unique Value: Chatwoot offers the power of an omnichannel customer engagement suite with the flexibility and control of open-source, allowing you to own your data and customize the platform to your exact needs.
🎯 Use Cases (4)
✅ Best For
- A tech company self-hosting their support platform for maximum data control
- A startup using the cloud version as a flexible, low-cost support inbox
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Non-technical teams who are not comfortable with open-source software
- Businesses needing extensive, out-of-the-box integrations with major CRMs
🏆 Alternatives
The key difference is its open-source nature. Unlike closed-source platforms like Intercom, Chatwoot gives businesses complete control over their data and the ability to modify the code, making it a more flexible and often more affordable long-term solution.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: Self-hosted Community Edition is free. Cloud version has a free tier for 2 agents, 500 contacts.
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