Callbell
The customer communication platform for your team
Overview
Callbell is a customer communication platform that allows teams to collaborate on conversations from WhatsApp, Instagram Direct, and Facebook Messenger. It provides a shared inbox where multiple agents can manage chats, add private notes, and assign conversations. Callbell is also known for its customizable chat widget that can be embedded on websites to let visitors start a conversation on their preferred messaging app.
✨ Key Features
- Omnichannel Inbox (WhatsApp, Instagram, Messenger)
- Team Collaboration Tools
- Customizable Website Chat Widget
- Automatic Agent Assignment
- Conversation Analytics
- Mobile App
🎯 Key Differentiators
- Simple, per-agent pricing model.
- Focus on a clean and intuitive shared inbox experience.
- Highly effective multi-channel website widget.
Unique Value: Provides a simple, affordable, and effective way for teams to collaborate on customer conversations from WhatsApp, Instagram, and Messenger in one place.
🎯 Use Cases (4)
✅ Best For
- Managing customer support requests from WhatsApp and Instagram in a single platform.
- Embedding a chat widget on a website that offers multiple messaging channels to the visitor.
- Collaborating as a team to respond to sales inquiries coming from social media.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Businesses that need advanced chatbot automation or large-scale broadcasting capabilities.
🏆 Alternatives
Less complex and more affordable than larger omnichannel platforms, making it a great starting point for businesses focusing on social messaging.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 7-day free trial
Free tier: 1 agent, basic features, 100 conversations/month.
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